Need to get in touch?
Please drop us a line at firstname.lastname@example.org, and we will get back to you based on urgency of the matter.
You can expect a reply in:
ASAP up til 12 hours - for order related queries
24 to 36 hours - business / collaboration related queries
We certainly do! We currently provide free standard shipping to all major countries except for a few, we will contact you if we're unable to ship to your country and provide a full refund.
We ship from our China and US warehouses depending on where the products are stored. Processing time usually takes 3 business days and standard shipping usually takes 10-12 days to US, Canada & Europe. Please visit our Shipping page for more details.
Of course! We have a 30-day refund policy, which means you have 30 days after placing your order to request a refund.
Note: Anything that falls under "Fashion & Hair Accessories" is not refundable due to hygiene concerns, resends are available upon request approvals.
We only accept refund requests in the unfortunate accident of your item received in these conditions:
- damaged, scratched, broken
- incorrect item(s)
- incomplete item(s)
If your items start wearing off within 30 days of order confirmation. (Not applicable to Fashion & Hair Accessories).
To start a refund request, you can send pictures of the item(s) you received and request for a refund at email@example.com. If your request is approved, you’ll be automatically refunded to your original payment method. Please kindly allow a few days for it to clear.
Alternatively, you can ask us to resend the item(s) at free of charge. There's no need for you to send the item(s) back to us.
You can always contact us for any other refund question at firstname.lastname@example.org.
Note: Refund and resend requests are only communicated via email, all related messages sent on the chat box here or social channels will be asked to send via email.
Yes, please contact us in the chat box or email us at email@example.com if you have a change of heart or if you'd like to change a variant of an item within 24 hours upon order confirmation. Please note that shipped orders cannot be canceled.
Since we ship most of our products out of our China warehouse, we do not recommend shopping for last minute gifts here as shipping can take up to 2 weeks.
Don't worry, please send us the correct shipping details in the chat box or to firstname.lastname@example.org with your order number and we will update it in the order, otherwise we're not held responsible if the order is undeliverable due to wrong shipping information and we will not be able to provide a reship for free.
Please note that shipping details can only be entered in English letters.
A tracking number is sent to you via email once the order is processed. Please visit our Track Order page for detailed tracking.
In the unfortunate event of your package getting possibly stolen or missing, we are not able to offer you a free replacement. We highly recommend you providing your phone number at checkout, so delivery company can contact you in case of an emergency. We will not spam you or contact you.
Yes, we're not responsible for custom fees in your country if they are required.
Auramma Limited is a Hong Kong registered limited company that is fully complied with and protected by Hong Kong law.