Please email us at email@example.com if you are not able to find an answer to your queries on this page.
We will get back to you based on urgency of the matter.
Products & Order
Yes, an order confirmation is sent to you via email upon successful purchase.
No problem, please contact us at firstname.lastname@example.org to cancel your order within 24 hours of order confirmation. Please note that we won't be able to cancel your order once it is being prepared for shipping.
Dimensions are stated in each product description, most of them are measured by hand in millimeters or centimeters, please give or take a few millimeters.
We currently do not offer personalized cards or special packaging for gifts.
Gifts cards are coming soon.
Don't worry, please send us the correct shipping details in the chat box or to email@example.com with your order number and we will update it in the order, otherwise we're not held responsible if the order is undeliverable due to wrong shipping information and we will not be able to provide a reship for free.
Please note that shipping details can only be entered in English letters.
Our products are designed and made in China.
Most of our products are made from durable materials such as TPU, acrylic, resin, faux leather.
We offer a 30-day refund or resend if the items you received start wearing off within 30 days of your order confirmation.
Shipping & Return
We certainly do! We currently provide free standard shipping to all major countries except for a few, we will contact you if we're unable to ship to your country and provide a full refund.
We ship from our China and US warehouses depending on where the products are stored. Processing time usually takes 3 business days and standard shipping usually takes 10-12 days to US, Canada, Europe. Please visit our Shipping page for more details.
Processing time is prolonged on holidays especially during Chinese New Year and Chinese National Holiday in October, we will have announcements on homepage to notify you when it's happening.
Please take into consideration that delays are easier to happen now than ever, if you're shopping for gifts, we recommend buying them at least a month in advance and we're not held responsible for orders not arriving on expected dates.
A tracking number is sent to you via email once the order is processed. Please visit our Track Order page for detailed tracking.
A tracking number is sent to you via email once the order is processed. Please contact us in the chat box or email us at firstname.lastname@example.org if you can't find your tracking number, we will send it to you again.
Please email us at email@example.com if you believe your package is lost, we will try our best to recover it for you. If the package is confirmed to be lost, you could ask us for a refund or a resend at free of charge.
In the unfortunate event of your package getting possibly stolen or missing, we are not able to offer you a free replacement. We highly recommend you providing your phone number at checkout, so delivery company can contact you in case of an emergency. We will not spam you or contact you.
Of course! We have a 30-day refund policy, which means you have 30 days after placing your order to request a refund.
Note: Anything that falls under "Fashion & Hair Accessories" is not refundable due to hygiene concerns, resends are available upon request approvals.
We only accept refund requests in the unfortunate accident of your item received in these conditions:
- damaged, scratched, broken
- incorrect item(s)
- incomplete item(s)
If your items start wearing off within 30 days of order confirmation. (Not applicable to Fashion & Hair Accessories).
To start a refund request, you can send pictures of the item(s) you received and request for a refund at firstname.lastname@example.org. If your request is approved, you’ll be automatically refunded to your original payment method. Please kindly allow a few days for it to clear.
Alternatively, you can ask us to resend the item(s) at free of charge. There's no need for you to send the item(s) back to us.
You can always contact us for any other refund question at email@example.com.
Note: Refund and resend requests are only communicated via email, all related messages sent on the chat box here or social channels will be asked to send via email.
Yes, we're not responsible for custom fees in your country should they require such fees.
Auramma Limited is a Hong Kong registered limited company that is fully complied with and protected by Hong Kong law.
Auramma was founded to be a one-stop-shop offering curated lifestyle accessories that is easily accessible by like-minded customers. We proudly offer 5-star standard customer service and a considerate refund policy. We welcome healthy communications and feedbacks to grow into a better community for our customers.
As a limited company, Auramma Limited is fully complied with and protected by law.
Therefore, we do not tolerate any hurtful claim without evidence or fraudulent behavior on our website. Anyone who attempts at such will be reported to their local authorities without warning.