Can I cancel my order?
Yes, please contact us in the chat box or email us at firstname.lastname@example.org if you have a change of heart or if you'd like to change a variant of an item within 24 hours upon order confirmation. Please note that shipped orders cannot be canceled.
I'm shopping for gifts, will I get my order in time?
Since we ship most of our products out of our China warehouse, we do not recommend shopping for last minute gifts here as shipping can take up to 2 weeks.
What happens if I entered shipping details incorrectly?
Don't worry, please send us the correct shipping details in the chat box or to email@example.com with your order number and we will update it in the order, otherwise we're not held responsible if the order is undeliverable due to wrong shipping information and we will not be able to provide a reship for free.
Please note that shipping details can only be entered in English letters.
Tracking shows "delivered" but I never received it.
In the unfortunate event of your package getting possibly stolen or missing, we are not able to offer you a free replacement. We highly recommend you providing your phone number at checkout, so delivery company can contact you in case of an emergency. We will not spam you or contact you.
Where is Auramma based?
Auramma Limited is a Hong Kong registered limited company that is fully complied with and protected by Hong Kong law.