Refund policy

We have a 30-day refund policy, which means you have 30 days after placing your order to request a refund.

Note: Anything that falls under "Fashion & Hair Accessories" is not refundable due to hygiene concerns, resends are available upon request approvals.

We only accept refund requests in the unfortunate accident of your item received in these conditions:

• damaged, scratched, broken
• incorrect item(s)
• incomplete item(s)

AND

If your items start wearing off within 30 days of order confirmation. (Not applicable to Fashion & Hair Accessories).

Please note that wrongly placed items are only eligible for a resend, but not a refund.

To start a refund request, you can send pictures of the item(s) you received and request for a refund at hello@auramma.com. If your request is approved, you’ll be automatically refunded to your original payment method. Please kindly allow a few days for it to clear.

Alternatively, you can ask us to resend the item(s) at free of charge. There's no need for you to send the item(s) back to us.

You can always contact us for any other refund question at hello@auramma.com.

Note: Refund and resend requests are only communicated via email, all related messages sent on the chat box here or social channels will be asked to send via email.

Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong / incomplete item(s), so that we can evaluate the issue and make it right for you.

Exchanges
The quickest way to get your desired item(s) is to contact us at hello@auramma.com about your issue, please send over photos of your received items and your order number for us to review and arrange a resend.

Returns
No returns are accepted at the moment due to delayed shipping times and unnecessary extra costs.